Shipping Policy

1. Shipping Areas

We provide worldwide shipping services. Shipping times and costs vary by destination.

• The US and Europe : 10-14 days
  
   AU:15-20 days

2. Shipping Methods

We use reliable courier service providers to ensure safe delivery of products. All products are professionally packaged to protect product quality.

3. Shipping Costs

Shipping costs are calculated based on the following factors:

• Destination country/region
• Order weight and dimensions
• Selected shipping method

Free shipping is available for orders above a certain amount. Please check the checkout page for specific amounts.

4. Order Processing Time

Order processing time:

• Weekday orders: Processed within 24 hours
• Weekend and holiday orders: Processed on the next business day
• After order confirmation, you will receive an email with tracking number

5. Order Tracking

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check order status on the courier company's website.

6. Delays and Issues

While we strive to deliver all orders on time, delays may sometimes occur. Possible reasons include:

• Weather conditions
• Customs clearance delays
• Holidays or peak periods
• Incorrect or incomplete address

If your order is delayed beyond the expected time, please contact us immediately and we will assist you in tracking your order.

7. Receipt Confirmation

After receiving the product, please check that the packaging is intact. If you find any issues (such as damaged packaging, missing products, etc.), please contact us within 24 hours and provide photo evidence.

8. Contact Us

If you have any questions about shipping or need assistance, please contact us through: